Best Western Plus Hotel Mirabeau

I recently had the pleasure of staying at the Mirabeau hotel in Lausanne, and I cannot recommend it highly enough! From the moment I arrived, the staff went above and beyond to make my stay exceptional. Everyone I encountered was professional, courteous, and genuinely kind, creating a warm and welcoming atmosphere. The hotel restaurant deserves special mention as well—the food was exquisite, with a diverse menu that catered to all tastes. The service was impeccable, and every meal felt like a five-star dining experience. However, the true highlight of my stay was Charlotte, the receptionist. Charlotte is an absolute gem—her professionalism, warmth, and efficiency truly set her apart. She greeted me with a radiant smile, answered every question I had with care and patience, and ensured that every aspect of my stay was seamless. Charlotte’s genuine enthusiasm for her work and her remarkable ability to make guests feel valued and special left a lasting impression on me. Thank you to everyone at Mirabeau for an unforgettable experience. I will definitely be returning and recommending this wonderful place to my friends and family!

I recently had the pleasure of staying at this hotel, and it was a delightful experience. The standout feature of my stay was undeniably the exceptional staff. Bochra and Aiguerim went above and beyond to ensure my comfort and satisfaction throughout my time there. Upon arrival, they generously upgraded my room to accommodate my request for a peaceful environment, and it made all the difference. Additionally, despite my early arrival at around Ten in the morning, they kindly facilitated an early check-in at no extra cost, understanding my exhaustion from a long train journey. Their thoughtfulness and dedication truly exemplify the quality of service at this establishment. Aside from the outstanding staff, the hotel's prime location, right next to Lausanne Central Station and with a bus stop nearby, made getting around a piece of cake. Overall, while the hotel itself offers a pleasant experience, it is truly the exceptional staff that sets it apart. Their professionalism, attentiveness, and willingness to go the extra mile make this establishment a standout choice for who are seeking not just accommodation, but genuine hospitality. Highly recommended.

My son lives in Lausanne near the hotel and we were having a family Christmas with other family flying in and staying elsewhere. We stayed at the hotel for four nights. The hotel upgraded us to a suite with lake views. The facilities in the room were excellent and the room very clean and the views amazing. Staff were great. Breakfast was a full buffet and there was everything there you could want. I have stayed elsewhere in Lausanne which have been very good but this is the best place we have stayed. I could not fault it and would happily stay there again. Good Christmas decorations as well. We did not use the hotel restaurant in the evenings but it seemed very well supported.

Breakfast was tasty, particularly the coffee and pastry selection. Service was great, didn't have any issues checking in late. We also got a selection of must see tourist attractions from the front desk staff, which was appreciated.

Loved my 5-night stay at Hotel Mirabeau. The staff were so friendly and a special thanks to Ahmed who was so very helpful with any requests. Everyone greeted me by name, which made things much more personable. My room was spacious, clean and comfortable. The hotel was an easy walk to the train station and there were plenty of dining options around if you didn't want to eat at the hotel. I would thoroughly recommend this Hotel Mirabeau to anyone visiting Lausanne.